Warranty coverage • Richmond & Central Virginia
Dog fence warranty, spelled out.
There are two warranties here, and they are not the same thing: the equipment carriesDogWatch’s warranty, and we warrant our installation for 30 days. This page takes it apart: eight coverage categories, the terms we can state today, and a plain note on the ones still being finalized in writing.
There are two: the equipment carries DogWatch’s warranty, and we warrant our installation for 30 days. The full written terms (which components, the exclusions, what happens on a home sale) are still being finalized, and our legal language is with counsel for review. Ask for the current written terms with any estimate. We’ll put them in your hands before any work begins, and the written document is what governs.
Questions worth asking
A warranty is a list of definitions, not a slogan.
Two warranties cover a system, and the useful questions start right after that. The equipment is DogWatch’s; the 30-day one is ours and covers the installation work. Which leaves the questions people actually ask. Does anything cover the wire underground or just the box on the wall? What about the collar your dog wears in the rain every day? What if lightning hits? What if you move? Those are the questions we expect to be asked of us, so we take them one category at a time below rather than leaving them to a single word.
Eight categories below. Where the written term is settled we state it; where it isn’t, the page says so instead of guessing.
Coverage, category by category
Eight questions a real warranty answers.
Manufacturer equipment warranty
The transmitter and receiver electronics are DogWatch® equipment. What the manufacturer covers, and for how long, is DogWatch's to state, not ours to paraphrase.
[VERIFY before launch: which DogWatch components are covered and the manufacturer's stated term, from DogWatch's own documentation. WARR-02 settled WHO warrants what; it did not settle which components, the claims process, or the exclusions.]
Boundary-wire warranty
The buried wire is the part of the system you can't inspect yourself, so its coverage terms matter more than any other line item.
[VERIFY before launch: wire coverage term, and which failures are covered replacements vs. billable repairs (e.g., third-party digging damage)]
Dog fence collar coverage
The collar takes the most day-to-day wear of any component. Its coverage is usually different from the transmitter's, so we spell out how.
[VERIFY before launch: collar coverage term, whether batteries and straps are excluded, and repair vs. replacement policy]
Lightning & surge
Virginia summer storms are the most common cause of transmitter damage, which is why surge protection is part of our standard installation.
[VERIFY before launch: lightning/surge coverage: which equipment is covered, any service fee or deductible, and the claim process]
Lost or damaged collars
A chewed, lost, or swim-damaged collar is usually a replacement question rather than a warranty claim. The replacement path should still be in writing.
[VERIFY before launch: replacement pricing or discount policy for lost and dog-damaged collars]
Training support and the one-year guarantee
Right after installation we do the first training session together, then you get the three-step program and the materials to run it. Most dogs are trained within 7 days. There is also the one-year dog containment guarantee: if you run into trouble with training in the first 12 months after installation, we come back out and work on it with you at no charge. That is training help, not a promise about what your dog will or won't do, and it is separate from both warranties on the system.
[VERIFY before launch: what a training visit costs after the first year, and whether training can be booked on its own for an existing system or a second dog]
Transferability to a new homeowner
If you sell your home, the wire stays in the ground. Buyers ask whether coverage follows the property, and that deserves a written answer.
[VERIFY before launch: whether any coverage transfers on home sale, and what the new owner must do to activate it]
Warranty exclusions
Every honest warranty has exclusions. Ours belong in the written document, and they'll be listed here plainly once it's final.
[VERIFY before launch: written exclusions: e.g., damage from third-party excavation, unapproved repairs or modifications, aftermarket equipment]
If something goes wrong
How an invisible fence warranty visit works.
Because we’re owner-led, a warranty call goes straight to the person who installed your system.
- 1
Call or text with what you're seeing
Describe what you're seeing, whether that's a beeping transmitter, a collar that stopped responding, or a dog testing the line. We can often narrow the cause before anyone drives out.
- 2
We diagnose the actual fault
It could be a wire break, a transmitter fault, a collar issue, or a training question wearing an equipment costume. The diagnosis comes first, before any talk of what's covered.
- 3
You get the outcome in plain terms
You hear what failed, whether it falls under a covered category, and what the fix costs if it doesn't. Nothing turns up on an invoice later that we didn't tell you about.
Use these eight questions on anyone, ourselves included.
Whoever you hire, ask for each category’s terms in writing before work begins. If you’re comparing options, our comparison guides cover the bigger decisions too.
Get the terms in writing with your estimate.
Ask for the current written warranty terms alongside your number. If one category matters most to you, like the wire or transferability, ask about that one first.