Equipment and collars
Check the written terms for your transmitter and receiver model, including batteries, straps, and repair or replacement.
Help after installation.
Dog fence warranty and training support.
Have a question about coverage or a system that needs attention? Dave can help you check the paperwork and explain the next step.
Warranty coverage
Know what your system includes.
Equipment coverage comes from the manufacturer. Ask Dave for the written terms that apply to your equipment and installation, including covered components, exclusions, and how to make a claim.
Ask Dave for those terms with your quote and keep them with your system information.
Training support
Help during the first year.
If you have training trouble within 12 months after installation, Dave comes back and works on it with you at no charge. This is what our one-year dog containment guarantee provides.
For another dog or help after the first year, contact Dave about the training and cost for your situation.
How training worksBefore you buy
Questions to cover with your installer.
Buried boundary wire
Ask which wire faults are covered and how digging damage or changes to the yard are handled.
Lightning and surge damage
Surge protection is included in a standard installation. Ask which equipment is covered after a storm and whether a service charge applies.
Lost or damaged collars
Contact Dave with your system model. We can check compatibility and quote a replacement before you order.
Moving or buying a home
Ask about coverage for your particular system before assuming a warranty transfers to a new owner.
Exclusions and service charges
Review the written exclusions and ask about any visit or repair charge before work begins.
Comparing systems? See our comparison guides.
If something goes wrong
Call Dave and describe the problem.
Tell us what the transmitter or collar is doing and when it started. We’ll help narrow down the cause, check the applicable coverage, and explain any repair cost before the work.
Questions about your coverage?
Have your equipment model and installation date handy. Dave can help you find the next step.